Refund Policy
Last updated: August 23, 2026
30-day money-back guarantee
Rental Return offers a 30-day money-back guarantee on Rental Return Pro. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Email us at support@rentalreturn.app with your order details and we will arrange it with Paddle for you.
Subscription renewals and cancellations
Rental Return Pro is a monthly subscription that renews automatically until cancelled. You can cancel at any time from the Pricing page ("Manage subscription") or through Paddle; cancellation stops future renewals and you keep Pro access until the end of the paid period. Renewal charges are also covered by the 30-day guarantee above.
How refunds are paid
Approved refunds are returned to the original payment method. Paddle typically processes them within a few business days; how quickly the funds appear depends on your bank or card issuer.
Paddle's own policy
Additional refund rights and handling are described in Paddle's Refund Policy. Nothing in this policy limits any statutory refund or cancellation rights you have under consumer law.