Payments & fees
Full transparency on how subscription money moves.
Where your payment goes
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
- 1. You pay Paddle. Card details are entered on Paddle's secure checkout — we never see or store them, and your statement shows Paddle.
- 2. Paddle handles tax. Sales tax and VAT are calculated, collected and remitted by Paddle based on your location.
- 3. Paddle deducts its fee for processing, invoicing, tax compliance and billing support.
- 4. The remainder is paid out to us on Paddle's payout schedule and funds development of Rental Return.
What you are charged
Rental Return Pro is $5.99 per month, billed automatically on the same day each month until you cancel. Your local sales tax or VAT is added at checkout where required and is shown before you confirm.
Prices may be displayed in your local currency. Paddle applies the conversion, so the exact charged amount always appears on your invoice.
Fees
Rental Return does not add any surcharge. Paddle, as Merchant of Record, retains a processing fee from each payment — typically around 5% plus a small fixed amount per transaction, with reduced flat pricing on small transactions. That fee covers card processing, fraud screening, invoicing, global tax filing and buyer support.
Chargebacks and refunds are handled by Paddle; refunded payments are returned to your original payment method.
Payout timing
After a payment clears, Paddle holds the funds through its standard settlement window, then pays the net balance out to Rental Return on a recurring payout schedule (typically weekly or monthly, depending on the seller account). Refunds issued during that window are deducted before payout.
This means a refund you request is processed by Paddle directly and does not depend on our payout cycle.
Finding your transactions and invoices
- In the app: open Settings → Billing history to view and download an invoice for each billing period.
- In Paddle: go to paddle.net and enter the email you used at checkout. Paddle emails you a secure link to your billing portal, where you can see every transaction, update your payment method, download invoices and cancel.
- Every successful payment also triggers an emailed receipt from Paddle.
Cancelling and refunds
You can cancel any time from the billing portal; access continues to the end of the period you already paid for. See our Refund Policy and Paddle's refund policy.
Questions
Billing questions can go to Paddle via their buyer terms and paddle.net, or email us at support@rentalreturn.app.